Data Center Technician
The ability to perform work independently is required:
Handle tape backup media and prepare for offsite storage if applicable.
Perform ad hoc requests as directed by on-site management.
Prepare and coordinate and receive incoming shipments. Compare packing lists with purchase details to ensure accurate make, model, and quantities are received. Receipt SRM.
Perform remote hands support e.g. power cycles, physical equipment and cabling inspections, swap out failed components, testing of copper and fiber cables, handle storage media, and enter troubleshooting commands.
Perform hardware installations rack / stack.
Perform cable installations (routing, terminating) and testing.
Perform hardware cabling troubleshooting Support Service Manager processes (e.g. Service Request, Incident, Change) by creating, updating, and closing associated tickets.
Support Power Maintenance Events (PME) active involvement in the planning through an assigned role.
Track and maintain adequate sparing levels.
Perform physical audits and ensure the Service Manager database is updated and accurate.
Collaborate and maintain business relationships in order to meet and exceed client expectations with respect to business as usual and project activities.
Ability to learn new technologies with an interest in expanding and applying this knowledge as new emerge.
Able to lift 50 lbs.
Working knowledge of Microsoft Windows and Office suite, especially Word and Excel.
Thorough understanding of cabling best practices (EIA/TIA-568 standards).
Thorough understanding of IT hardware skills (HP, Cisco, etc.). Working knowledge of network cabling diagnostics and testing practices.
Good understanding of LAN/WAN/Telephony concepts e.g. TCIP, switches, routers, vLANs.
General understanding of the concepts of electrical theory with respect to hardware installations e.g. single phase, 3 phase, amperage, receptacle types.